Clinic Patient Service Rep Float

Company Name:
Clerical/AdministrativeFacility:Avera Aberdeen Family PhysiciansDepartment:Avera Aberdeen Family PhysiciansSchedule:Full TimeShift:Day ShiftHours:8 am- 5pmRequisition:1401253Job Details:INTERNAL POSTING Job Summary: The patient
representative (PSR) greets patients, obtains and verifies patient information/identification and updates patient records accordingly. The PSR makes future patient appointments, runs a necessary schedule, checks in charts for the day's appointments and files charts in the appropriate places. The PSR makes appointments over the telephone, calls patients to remind them of their appointment(s), updates the schedule, and makes all schedule changes. The PSR answers all incoming phone calls in a courteous and timely manner (within three rings whenever possible). The PSR collects co-payments and other professional fees at the time of service and answers patients billing questions and directs patients to the Business Office when necessary. The PSR updates patient records and obtains demographic and financial information from new patients to create their accounts and charts. The PSR files medical record materials, pull records, and delivers them to various departments within the clinic. Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to specific issues and data reflective of the patient/customer's status. Birth - 1 yr 1 - 11 yrs 12 - 17 yrs 18 - 65 yrs over 65 yrs __ __ __ _X_ _X_ Infancy Pediatrics Adolescent Adulthood Geriatric Essential Job Functions: Greets all incoming patients in a friendly manner, including Heart Smart screening patients. This may start at 7:00 AM. Verifies and obtains demographic and financial data from the patient or their representative and updates patient record as necessary. Need to update patientinformation yearly. Verifies patient identity, scans identification card to EMR if not already present. Copies new insurance cards, and forwards patient demographics to the Business Office, along with making changes to patient record at the clinic. Enters hospital patients into the clinic system for billing purposes. Observes strict patient confidentiality in dealing with patients, clinic and hospital matters. Puts charts up for nurse or provider as patients check in. Attends required meetings and participates in committees as needed. Makes all future appointments for patients. Makes appointments over the telephone. Updates the schedule and makes all schedule changes. Answers all incoming calls within three rings whenever possible. Properly routes calls that need immediate handling. Takes messages on calls to be returned and puts them with chart. Requests fees from the patient upon check in and issues a receipt. Balances the day and cash drawer as well as petty cash drawer/receipts. Checks and deletes all no-show and cancelled
. Maintains professional demeanor at all times with patients, providers and co-workers. Accurately and efficiently registers all patients. Pulls and routes patient records for patient care encounters. Copies patient's records as indicated per requestor and obtains necessary releases. Sorts and routes mail. Places transcribed reports into correct record. Prints and routes office notes to proper medical offices. Pulls obsolete records and files in storage area. Super bills sent to Business Office daily. Track patient visits (spreadsheet) daily. Obtains preauthorization for patient procedures, either by telephone or via internet. May be part of training staff for new employees (see separate job description). Places work orders for plant operations, information technology and biomed as needed. Marginal Job Functions: Makes sure charts are in time order for the day. Watches the waiting room to make sure patients are being seen in a timely fashion and advises patients of schedule changes. Assembles new charts accordingly. Run next day's schedules and readies charts. Reschedules any appointments necessary due to provider schedule changes. Knows how to handle a Code Red call and bomb threat. Updates schedule as needed throughout the day. Finds charts in medical records when necessary. Performs miscellaneous clerical functions as requested. Counsels patients about their accounts giving the business office phone number when applicable. Keeps an updated record of all new charts. Scheduling doctors' meetings, appointments, etc. Orders departmental supplies. Keep waiting rooms in orderly fashion. Place work orders. Place supplies orders. Essential Physical Demands:- Standing for long periods of time - Vision: Corrected to normal range- Sitting for long periods of time - Speaks clearly and concisely- Stooping/bending/reaching - Repetitive activity- Requires full range of body motion - Hearing: Corrected to normal range- Lifting/transferring/carrying up - Inputs/types data to 20 pounds- Working some 10 hour days Work Environment: Well lit Air conditioned in the summer months Some exposure to communicable disease Well ventilated Noisy and crowded at times Cool and drafty in the winter months Equipment Used to Perform Job:Multi-line telephone system,
terminal, computer printers, typewriter, copier, calculator, fax machine. Mental Requirements: ___reading, simple ___spatial ___tending _X_reading, complex ___form ___precision working _X_writing, simple _X_clerical _X_follow instructions ___writing, complex ___compiling ___influence others _X_math skills, simple _X_coordinating _X_time requirement ___math skills, complex ___analyzing _X_memorization _X_tasks, simple ___synthesizing _X_problem solving ___tasks, complex _X_mentoring ___independent judgment ___driving ___instructing _X_decision making Potential Job Stressors: Some exposure to verbally abusive patients, families and health care professionals. Must be able to perform several different and unrelated functions at the same time. Occasional environmental stimuli overload. Fast paced work environment. Collecting money from patients with delinquent accounts. Education: Minimum requirement of High School Diploma or GED Licenses/Certificates: None (Notary recommended.) Experience: Prefer two years customer service experience in a medical office setting. Prefer computer experience. Skills, Knowledge, Abilities: Knowledge of grammar, spelling and punctuation to type patient information. Skill in operating a computer, calculator, telephone, copier and fax machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public. Maintain current CPR certification.Current Avera Employees: Click Here to ApplyExternal Application ConfirmAre you sure you want to continue as aEXTERNALapplicant?YesNoInternal Application ConfirmAre you sure you want to continue as aINTERNALapplicant?YesNoback to top

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